Refund policy
At Novair, we stand behind the quality of our products and want you to shop with confidence.
Exchanges Only
We do not offer refunds at this time. However, we are happy to offer size or item exchanges within 7 days of delivery, provided the item is unworn, unwashed, and in original condition.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and your order number. Once verified, we will replace the item at no additional cost.
For assistance, contact us at novair.co555@gmail.com
By making a purchase from Novair, you acknowledge that you have read, understood, and agree to this Policy.
This policy is subject to change without notice. Please check our website for the most current version of our policy.